COVID-19 Contingency Arrangements

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The Insolvency Service - Reinstatement of Insolvency Service account cheque payment production (September 2020)
The Insolvency Service - Reinstatement of Insolvency Service account cheque payment production (September 2020)

Message from the Insolvency Service - 

"We wrote to you back in March to advise that due to the government advice to work from home, the Insolvency Service would be unable to print cheques for the foreseeable future. We are now reopening our offices and therefore pleased to advise that with immediate effect we will accept requests for cheque payments.

The new cheque payment process is as follows:

  • the subject header of the email should read ‘IP Requisitions’ to ensure it is identified as a payment request and processed without delay
  • each requisition must be sent on a separate email
  • the signature on the requisition will be checked against the signature that is held on our database and we will be validating that the requisition has been received from the insolvency practitioner’s email address that we have on our records

In order to ensure our offices are COVID secure workplaces there will be a reduced staff capacity. This means cheque printing will initially be carried out on a weekly basis on Tuesdays. So that your requisition can be processed and a cheque produced within the week, please ensure it is emailed to us by no later than midday on Mondays. Any requisitions received after this time will be processed the following week.

Should you wish to nominate others from within your firm to submit requisitions on your behalf, we need an email from you from the email address we have on our records to authorise them as requisition submitters.


Please note that the agency will only accept requisitions sent from an email account that has been authorised by a licensed insolvency practitioner. It remains your responsibility to ensure access to this account remains secure and is not used by unauthorised parties. The agency can accept no liability if requisition emails are submitted from this account by persons who are not the authorised email account holder.

The Insolvency Service will continue to process BACS payments on a daily basis and we would encourage you to use BACS as the payment method where possible. 

Please be aware that if government advice about working from offices changes at either a national or local level there is a possibility that we may need to cease cheque printing again until our staff can access offices. BACS payments would however continue to be unaffected and would be processed as normal.




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