Acceptance of Requisitions by email
As part of our business continuity planning, we have reviewed the payment process. With immediate effect, requisitions will be accepted by email. This will support the wellbeing of both our customers and staff, and support flexible working arrangements in line with the latest government guidance.
The new payment process is as follows:-
- The insolvency Practitioner or agreed requisition submitter will send a signed requisition by email to Customerservices.firstname.lastname@example.org.
- The subject header of the email should read ‘IP Requisitions’ to ensure it is identified as a payment request and processed without delay.
- Each requisition must be sent on a separate email.
- The signature on the requisition will be checked against the signature that is held on our database and we will be validating that the requisition has been received from the Insolvency Practitioner’s email address that we have on our records.
Should you wish to nominate others within your firm to submit requisitions on your behalf, we need an email from you and from the email address we have on our records to authorise them as requisition submitters.
Please note that the agency will only accept requisitions sent from an email account that has been authorised by a licensed Insolvency Practitioner. It remains your responsibility to ensure access to this account remains secure and is not used by unauthorised parties. The agency can accept no liability if requisition emails are submitted from this account by persons who are not the authorised email account holder.
For data protection you may wish to ensure that any requisitions are encrypted and/or password protected.
With the banking standard two-day BACS processing window, our current end-to-end process is four working days. However, it is likely the new process and additional controls, processing time will increase slightly to up to six working days.
Furthermore, we continue to review our procedures in line with government guidance and, should we reach a point whereby we can no longer access our building, we will be unable to continue to print cheques or receive physical post. We will, however, be able to continue processing BACS payments remotely and receive communication by email. We therefore ask that you consider using BACS payments where possible and direct all queries and correspondence to Customerservices.email@example.com .
This is the first time we have been able to accept electronic requisitions, but with the current challenging times, we intend to provide a payment service to our customers with minimal disruption. We therefore ask for your patience as the process is rolled out.
If you have already submitted a requisition to us by post, please do not resubmit this electronically.
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