In this episode, we explore the high-stakes world of hotel administration with guest Peter Hales, Managing Director of M&T Hotel Management. When a hotel enters administration, the clock starts ticking—guests must still be served, staff need clarity, and the business must keep running while financial decisions unfold behind the scenes. Peter explains how specialist management teams step in to stabilise operations, work with insolvency practitioners, and quickly address priorities such as staffing, guest experience, supply chains, and cash flow. Through real-world examples, we discuss the tough decisions, hidden challenges, and strategic levers that can help turn a struggling hotel around—or at least keep it operating through the storm. If you’ve ever wondered what happens behind the scenes when a hotel hits financial trouble, this episode offers a rare insider’s view. Hosted by Alex Carver, R3's Senior Training Coordinator.