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Event FAQs: Everything you need to know

Event FAQs: Everything you need to know

21 February 2020

Need help when booking onto an R3 event? This post outlines FAQs to assist you through the booking process. 

What events are taking place and how do I find them?

R3 hosts a range of events and course throughout the UK. Go to the events page for a full list of all upcoming events. On this page you can search and filter by date, location, topic and event type.

How can I be updated about upcoming events?

Update your marketing preferences in My Profile

  • If you're a member, login using your email address and password. Under 'Contact preferences' update this to get the event communications from R3
  • If you're using the website for the first time and you're already an R3 member, then you may need to reset your password. Just click 'forgotten password' link on the My Profile screen and enter the email address you've previously used with R3
  • If you a non-member, register with R3 and select to receive event communications

If you would like to receive a copy of the events printed leaflet sent to you please email events@r3.org.uk

How much do events cost?

The cost of each event varies, and the costs are outlined on the relevant event page.

There are reduced rates for members, associates, fellows and new professionals. Non-member rates are higher, and some events are accessible to members only.

Join R3 and get a reduced rate for all events and courses.

Do I have to be an R3 member to attend an event?

Most of our events are open to non-members, but non-members will be charged a higher rate.

Join R3 and get a reduced rate for all events and courses.

Non-members will need to register with R3 before they can book onto an event. This will create an R3 ID for you.

What email do I use to login to My Profile?

The email provided by you in your membership application or when you registered for the R3 website is the email that you need to use to login to the ‘My Profile’ section of the website.

If you are uncertain about which email you used, contact R3 on 020 7566 4200 or membership@r3.org.uk.

 

Booking onto an Event

Do I need to register to attend an event?

Yes, you must register on the events page under the relevant event to attend all R3 events. If you attend and can not prove proof of purchase, you will be asked to leave the event.

Do I need my R3 ID to book onto an event?

Yes, all event bookings require an R3 ID. To find out what your R3 ID is login to My Profile and your R3 membership ID will be seen on the top left corner of the page.

How do I find out my R3 ID?

Login to My Profile and your R3 membership ID will be seen on the top left corner of the page.

How do I book onto an R3 event?

In a few easy steps you can book onto an event:

  1. Use our Events & Training page to search for the event by date, region or topic. Click on the event you'd like to attend and click ‘Book Now’.
  2. Log in to the booking portal using your registered email address and password.
  3. The system will pre-fill your contact details based on what is entered in ‘My Profile’.
  4. Your ticket price and R3 ID are pre-filled to ensure you are paying the right amount.
  5. Review your booking and pay online via credit card.
  6. Payment for bookings must be received before the booking can be confirmed. Your receipted invoice and payment confirmation will be emailed to you.

Review all your upcoming courses in ‘My Profile’ and contact events@r3.org.uk for any queries.

How do I book on a colleague or multiple people?

In a few easy steps you can book your colleague or multiple people into an event:

  1. Use our Events & Training page to search for the event by date, region or topic. Click on the event you’d like to attend and click ‘Book Now’.
  2. Log in to the booking portal using your registered email address and password.
  3. The system will prefill your contact details based on what is entered in ‘My Profile’.
  4. Your ticket price and R3 ID are pre-filled to ensure you are paying the right amount.
  5. When booking multiple people or a colleague you will need their R3 IDs to complete the purchase. If someone is booking a ticket for you, make sure they have your R3 ID.
  6. To book an additional delegate, enter their R3 ID when prompted, and click ‘Update’ – their details will be shown automatically.
  7. Review your booking and pay online via credit card.
  8. Payment for bookings must be received before the booking can be confirmed. Your receipted invoice and payment confirmation will be emailed to you.

Review all your upcoming courses in ‘My Profile’ and contact events@r3.org.uk for any queries.

Do I need to pay for my booking prior to the event date?

As per the R3 event terms and conditions all booking must be paid prior to the event. R3 reserves the right to cancel an unpaid booking or refuse you entry.

Can I pay my event booking by invoice?

As a general policy R3 only allows credit card bookings to ensure that event places are held at a first come first served basis. Please note only for Annual conference, R3 allows invoice request via the booking portal.

If you need an invoice, please contact R3 on events@r3.org.uk and explain the circumstances why you need an invoice raised. It is at R3 discretion to issue an invoice for an event.

What happens if I can no longer attend an event?

Email events@r3.org.uk as soon as you know so we can cancel your booking. Please note depending on the event the terms and conditions vary, so click here for more information.

I haven’t received a confirmation email. How can I check if my registration was successful?

If your registration was successful, you will see any events that you are registered for on the ‘Events and Courses’ tab on your ‘My Profile’ page.

Please also check your junk mail folder to see if automated confirmation email is there and add events@r3.org.uk to your safe senders list.

Can I amend a booking?

Unfortunately, our booking system doesn’t allow for amendments once payment has been made. If you need to make any changes to your booking, for example, you have registered for the incorrect days, please email events@r3.org.uk so that we can update this for you.

Will I receive any information from R3 in the run up to the event?

Yes, we send out joining instructions to all delegates at least one week before the event, which will include the times that registration and the programme will begin, directions to the venue and a copy of the programme.

 

Post-Event

How can I sign up for CPD for an event?

After the event, contact events@r3.org.uk and we will send you a CPD certificate.

How can I get the receipt for an event?

When you make a booking online and pay via credit card you will automatically receive a receipted invoice via email. Refer to this email for a copy of the receipt.

Contact events@r3.org.uk referring to which event you need the receipt for and we will resend it to you.

 

Webinars

How can I watch a webinar?

Find the webinar you have purchased on the Webinar page and you will see at the bottom of the page a password protected video player.

Your password to view the webinar was sent to you in the confirmation email you received upon payment of the webinar. If you no longer have this email contact events@r3.org.uk outlining which webinar you purchased and we will resend the confirmation email.

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Nick CosgroveNick Cosgrove
Head of External Relations
020 7566 4215
James JeffreysJames Jeffreys
Senior Press, Policy and Public Affairs Manager
020 7566 4220
Stuart McBrideStuart McBride
Communications Manager
020 7566 4214
Jo TaconJo Tacon
Communications Officer
020 7566 4203
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