Dear Trustee COVID-19 – Contingency Arrangements

The global COVID-19 pandemic has already led to a significant impact on the day-to-day lives of the Scottish public. The measures introduced by government to mitigate infection rates through social-distancing and self-isolation have begun to take effect, whilst businesses, particularly those in the hospitality and travel sectors, face extremely challenging trading conditions. The government has announced a number of initiatives to provide additional support for businesses during these uncertain times. As far as AiB’s operations are concerned, we have initiated measures to ensure ongoing business continuity and we are confident we can maintain the service we offer stakeholders.

As all our systems are web-based, we will continue to deliver operational process despite a number of staff electing to work from home in line with government social-distancing guidance. Consequently, there will be fewer staff available to answer telephone calls and we would respectfully request that trustees and their staff make contact via our case management systems or by email where possible. Specific instructions for each operational command are detailed below.

We are conscious that the insolvency sector and our wider stakeholder group will face pressures as a result of the pandemic. To help reduce this impact, AiB has decided to make a number of changes to normal business process and policies. The changes detailed in this letter should be brought to the attention of all staff involved in the administration of your bankruptcy, trust deed and Debt Arrangement Scheme cases: 

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