David has worked as a technical lead in VAT within HMRC for several years, representing HMRC’s Customer Service Group (CSG) by participating on external engagement forums such as the Land and Property Liaison Group and the Joint VAT Consultative Committee. David leads the VAT Process and Data Owner Team in CSG’s Operational Excellence Directorate, responsible for assuring the processes which underpin the administration of VAT across the full end-to-end customer service model. In this regard, David and his team work hard to try and ensure that HMRC’s VAT operational processes meet our customer’s expectations. Working alongside colleagues, such as those within the Business Delivery Insolvency Team, David’s team use available insight generated internally within HMRC or via external sources such as R3, to support issue resolution, to deliver associated improvements and of course, where possible, drive innovation.
