Terms and Conditions

R3 Events
 
1. Regional events and course bookings
Bookings may be made on-line through the R3 website www.r3.org.uk, by post using an R3 booking form or by emailing courses@r3.org.uk. A VAT invoice will be issued by email and a receipted invoice upon request. Payments may be made by credit card, BACS or by cheque made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.
 
Delegate substitutions are permitted but a supplement will be charged where there is a difference in membership category.
 
Non-members are required to pay in full before attendance at an event or course.
 
2. Regional events and courses refund policy
Refunds will only be issued in the following circumstances:
  • Overpayment
  • Applicant is found to be ineligible
  • Error in booking which is immediately notified to courses@r3.org.uk
Refunds will be made by payment direct to the credit card used to make the initial payment, by BACS or by cheque posted to the members’ provided address. R3 aims to provide refunds within 30 days of the refund request being authorised.
 
If you wish to cancel a course you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than five working days prior to the date of the course.
 
Places will not be reserved on a course or event until a registration confirmation has been sent. Confirmation of a place will be issued via email on receipt of a booking via the above methods and full payment.
 
R3 conferences
 
3. Conference bookings
Bookings may be made on-line through the R3 website www.r3.org.uk, by post using an R3 booking form or by emailing courses@r3.org.uk. A VAT invoice will be issued by email and a receipted invoice upon request. Payments may be made by credit card, BACS or by cheque made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.
 
Non-members are required to pay in full before attendance at the confernce.
 
4. Conferences refund policy
If you wish to cancel a delegate place at an R3 conference you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than fourteen working days prior to the date of the conference.
 
Places will not be reserved on a conference until a registration confirmation has been sent. Confirmation of a place will be issued via email on receipt of a booking via the above methods and full payment.
 
R3 Webinars
 
5. Webinar bookings
Webinar access authorisation is unique to the delegate and should not be forwarded on to third parties. Unauthorised access will incur a fee of £50 plus VAT per unregistered delegate.
 
The materials and webinar recordings are for use by the registered delegate only and should not be forwarded onto third parties. Responsibility for the confidentiality of webinar registration information and materials issued by R3 lies with the registered delegate and purchaser.
 
Webinar participation requires your operating system to meet the minimum system requirements, available to view here. Participants are also required to accept an ‘External Protocol request’ to run and launch the session. Please note that you may require administrator privileges on your computer to be able to manually install software. Prior to registration it is the delegate’s responsibility to ensure that their technology is compatible with R3’s systems.
 
Bookings may be made on-line through the R3 website www.r3.org.uk, by post using an R3 booking form or by emailing courses@r3.org.uk. Payments may be made by credit card or by cheque. Cheques should be made payable to ‘Association of Business Recovery Professionals’ or ‘R3’.
 
Access codes will be emailed upon receipt of full payment.
 
6. Webinars refund policy
If you wish to cancel a webinar booking you must notify courses@r3.org.uk immediately. Credit notes will only be issued if cancellations are received in writing no less than five working days prior to the running of the webinar. No credit notes will be issued if an access code has been sent to the purchaser.
 
R3 DVDs
 
7. DVDs
DVDs can be purchased on-line through the R3 website www.r3.org.uk or by contacting courses@ r3.org.uk. Orders will be processed within 14 days of an order being received however, DVDs will not be dispatched until payment has been received in full. Orders cannot be cancelled once the DVDs have been dispatched. Refunds will only be available if the DVD issued is found to be faulty. Such faults must be immediately notified to R3 by email.
 
March 2018
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March 2018
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