Carol Carmichael Carol joined HMRC in 2004, initially working in Personal Tax Operations before moving into Operational Excellence in 2017. Carol is currently a Business Advisor Lead within the Insolvency Team and engages with a wide range of internal and external stakeholders at all levels including Senior Leaders, Product and Process Owners, Customer Service Group Operations, Customer Strategy & Tax Design, Chief Digital Office and external bodies within insolvency as well as other government departments, to deliver continuous improvement and transformational change for insolvency across Customer Service Group. Carol works closely with the Insolvency Claims Handling Unit/Enforcement & Insolvency in Debt Management, Business & Specialist Taxes, Customs and Customer Compliance Group to improve the Insolvency Practitioner customer journey, delivering value for money and demonstrating savings by making more effective and efficient use of HMRC and public resources.
